Service Strategy
ITIL’s Service Strategy framework aims to provide a clear
insight into the relationships between the various processes,
systems, services, business models. It asks the user to
consider:
-
how and to whom services are to be offered
-
how internal and external market forces should be developed
-
how existing and potential competitors in those marketplaces
will differ in offerings
-
how IT will create a value to the business
-
how to define and measure quality of service
-
how to choose the differing paths for improving service
quality
-
how to allocate and reallocate service resources
And
finally how to handle conflicting demands placed against the
available resources.
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Our IT Service Management Practice is
focused on results and making use of the best practices
available such as the IT Infrastructure Library (ITIL v3). ITIL
is the world-wide de facto standard in IT Service Management and
draws from both public and private sectors for content – in fact
being a collection of best practices and supports other
standards such as ISO20000.
ITIL Version 3 is the latest release and consists of
Service Strategy, Service Design, Service Transition,
Service Operation and Continual Service Improvement. |
