© 2018 VA Associates, LLC

PRIVACY POLICY  |  TERMS & CONDITIONS

  • Facebook - Grey Circle
  • Twitter - Grey Circle
  • LinkedIn - Grey Circle
  • YouTube - Grey Circle
ADVANCED SYSTEMS ADMINISTRATION

Summary

The course teaches attendees about administering a ServiceNow system, fine-tuning features based on organizational needs and how to automate more processes. This two-day course provides hands-on practice for implementing new workflows and changing system settings.

Best practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a requirements document, attendees implement workflows and system enhancements to a ServiceNow system that has been in production for approximately six to 12 months.

A combination of course content and lab work helps attendees learn to:

 

Attendees learn:

•Capture class work in update sets to understand their purpose and movement
•Implement new workflows that use a variety of activities to understand how records

   are generated from workflows
•Coordinate service catalog options, including two-step checkout, cart controls and

   variables
•Create and link Content Management System (CMS) content blocks and pages to

   present a menu of services to ServiceNow users

•Use a database view and trend data to run reporting and discuss field color

   assignment and security controls in relation to reporting
•Implement a Web Services integration and learn about the possible data paths into

   ServiceNow
•Set system controls that direct the right data to the right users at the right time
•Investigate performance issues, learn how to use troubleshooting tools and use

   system logs to find issues

Who Should Attend:

This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems – in production for approximately six to 12 months – and who have successfully passed the System Administration certification.

Prerequisites:
•Certified System Administrator
•Successful completion of CodeAcademy’s JavaScript course is recommended
•Scripting in ServiceNow is highly recommended

Certification: Attendees must have passed the System Administrator Certification Exam.


How to Attend: Please register HERE

Need More Info? Email us at training@vaassoc.com

Register for VA Associates LLC

                               Training

VA

Associates, LLC

If you are interested in VA Associates ServiceNow training courses, please fill out the form below, and we will be in contact with you soon.

Course Interested In:
Training Location Desired

Please indicate (check all that apply) course you are interested in.