The course begins with a brief overview demystifying common industry terminology (SaaS, ITIL, etc.) and explaining ServiceNow fundamental building blocks (applications and modules, tables, forms, lists and fields) as well as what is meant by the terms incident, problem and change.


Attendees learn:

• About the ServiceNow interface
• How to use various features and applications
• How to use role-based scenarios to show the workflow and interactivity of the

    ServiceNow platform
• About creating an incident, investigating a problem and recommending a

    change by experiencing ServiceNow in various roles (End User, IT User and

    System Administrator)

Who should Attend:

This course is designed as an introduction to the ServiceNow products. It is also a prerequisite for the ServiceNow System Administration Class.



How to Attend:

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