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Careers - Certified Servicenow Trainer

 

Submit your resume for Certified Servicenow Trainer


Summary

  • Provide Servicenow product training to end clients and partners

  • Provide virtual and onsite training

  • Travel to client when onsite training is required

  • Continual product education and certification

  • Achieve customer satisfaction and repeat clients

 

Concepts

  • Understanding of Information Technology Infrastructure Library (ITIL) concepts (4)

  • Process Modeling (3+)

  • Workflow Concepts (3+)

  • Application Use Concepts (4)

  • Use Cases (3)


Technical 

  • ITIL V2, V3 Foundation Certification

  • Experience with any of the following ITSM products would be helpful (BMC Remedy, CA, IBM, ServiceNow, LANDesk, FrontRange, etc)

  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services)


Functional

  • Proven experience as a key technical instructor resource with Servicenow products

  • Demonstrated ability to successfully teach products to functional and technical students, virtually and in person


Communications

  • Written Communications (4+)

  • Oral communications (5)

  • Presentation skills (4)


Personal

  • Pleasant disposition (5)

  • Self-managed; Follows direction (5)

  • Be able to adjust to dynamically changing priorities (4)

  • Patience and understanding in all interactions (4)

  • Works well within large teams (4)

  • Interacts and adjusts with peers (5)

  • Contributes in meetings (3)

  • Pursues innovation (2)

  • embraces continual product education (4)


Educational/Training/Certification

  • BS or equivalent with at least 3  years experience

  • Proven experience in technical consulting and training roles

  • ITIL V2, V3 Foundation Certification a plus

  • Virtual Instruction


Travel

  • Up to 30% travel annually


Clearance

  • Must be clearable and able to pass Federal, State, or Local background investigations, if required.

  • U.S. Citizenship or Green Card is required.



 

 
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